內容簡介
內容簡介 ITIL(R) V4 Complete Certification GuidebookFind out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more.ITIL(R) - ITIL(R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved.Topics covered in this book: Exams FundamentalsService OrganizationsService ManagementValueOrganizations and peopleServices and ProductsService OfferingsService relationshipsOutcomesCostsRisksUtility and WarrantyDimensions of service managementOrganizations and peopleInformation and TechnologyPartners and suppliersValue streams and processesService Value SystemOpportunity, Demand and ValueGovernanceGuiding PrinciplesFocus on valueStart where you areProgress and FeedbackCollaborate and PromoteThink and workKeep it simpleService Value ChainPlanningImproveEngageDesign and TransitionBuildDelivery and supportContinual improvementWhat is the vision?Where are we now?Where do we want to be?Take actionHow to keep the momentum?General Management PracticesManagement practicesContinuous ImprovementInformation Security ManagementRelationship ManagementSupplier ManagementArchitecture ManagementService management practicesChange ControlIncident ManagementProblem ManagementService deskService level managementService request managementIT Asset managementConclusionPractice test
